Terms and Conditions

The website www.appassionatointeriors.co.uk is owned and operated by Appassionato Interiors Limited.

Company Registration Number: 7964484
VAT Number: 132248048

Should you need to contact us, please email info@appassionatointeriors.co.uk.

Before placing an order with Appassionato Interiors Limited, we advise that you read all the terms of sale included on this website, including the ordering and delivery information and our returns policy. By placing an order with Appassionato Interiors Limited, you are accepting all of the terms and conditions laid down on this website, including the terms and conditions regarding ordering, delivery, returns and exchanges.

These terms do not supersede your rights under the Consumer Rights Act.

Appassionato Interiors Limited reserves the right to amend or vary these terms and conditions at any time and without notice to the customer. The customer’s continued use of the website and/or ordering product from the website shall be deemed as acceptance of such changes.

Appassionato Interiors Limited may vary any item or part of the website including policies, terms and products. New items may be added and retail prices may be changed without notice at any time.

- Ordering Online with Appassionato Interiors Limited
When placing an order with us online at www.appassionatointeriors.co.uk, you will be required to pay through an online method of payment. We ask that you include your full name, e-mail address and a valid telephone number so that we can contact you regarding your order, should a problem arise. By placing an order with us, you agree that your contact name and telephone number may be passed on to our courier in order to keep you updated with delivery notifications.

Appassionato Interiors Limited will ensure that your e-mail address is not passed on to a third party. However, by placing an order with us you automatically opt in to receiving our newsletter, which includes information regarding new products and special offers – unless you advise us otherwise. We may use it to advise you of new products, stock lines, special offers and promotions, events or changes to our website, unless you choose to opt out.

An order is deemed concluded once payment has been received by Appassionato Interiors Limited and confirmation of the order is provided to the customer by an automated email from Appassionato Interiors Limited.

In rare circumstances, Appassionato Interiors Limited may be unable to fulfil an order and as such, are under no obligation to do so. This may be due to one of the following reasons:
- We are unable to obtain authorisation of payment;
- The product you have ordered is out of stock;
- The description or pricing of a product was made in error;
- Incomplete information was provided by the customer when paying for their goods.

Should any problems arise with your order, we will contact you as soon as possible by telephone or by e-mail if we cannot get hold of you.

Appassionato Interiors Limited reserves the right to reject any offer of purchase by you at any time. We will take all reasonable care to keep the details of your payment and order secure but cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering from www.appassionatointeriors.co.uk.

- Payment
Payment for all products on this website is at point of sale. Products will only be dispatched once we have received authorisation of payment. All prices listed on this website are inclusive of VAT at the current rate and are correct at the time of entering the information on the website. The total cost of your order is the price of the products you have ordered plus our standard delivery charge – you can find out more about delivery costs under delivery information.

By purchasing from Appassionato Interiors Limited you confirm that the credit or debit card, or the PayPal account that you use for payment is your own. If the issuer of your payment card refuses to or does not authorise payment to us, we will not be held liable for any delay or non-delivery.

Appassionato Interiors Limited reserves the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any products from this website whether or not that product has been sold.

Whilst Appassionato Interiors Limited will use its best endeavours, the customer accepts that Appassionato Interiors Limited accepts no responsibility or liability for any failure in the secure online payment system.

- Gift Vouchers
Appassionato Interiors Limited gift vouchers can be exchanged for products on-line. To use your gift voucher for purchase of goods on-line, please use the seven digit code located on your gift voucher. This can only be used once. Gift vouchers cannot be exchanged or refunded for cash. Gift vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. No change will be given. Appassionato Interiors Limited is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Appassionato Interiors Limited reserves the right to refuse any vouchers that have been modified, damaged or defaced. Gift vouchers are only valid if the carry a unique serial number and must be used within six months of purchase, as stated on the gift voucher.

- Cancellation of Orders
You are entitled to cancel your order with Appassionato Interiors Limited within seven calendar days of receiving your order – this applies only to purchases made on www.appassionatointeriors.co.uk. If you do wish to cancel your order, please contact us as soon as possible using the contact details provided here.

- Product description, images and pricing
Appassionato Interiors Limited will take all reasonable care to ensure that all the details, product descriptions, dimensions and prices of products appearing on our website are correct at the time of entering the information. We will try our best to keep our website as up to date as possible; however there may be particular times when the information on our website may not always reflect the position at the exact moment that you place an order.

The images shown on our website belong to Appassionato Interiors Limited and may be copied, downloaded and reproduced for personal purposes only.

All prices published are in pounds sterling and are inclusive of VAT at the current rate.

Delivery Information
Each individual product on our site will have information regarding whether it can be delivered or whether it is available for collection only. Appassionato Interiors Limited is an independent business and therefore at the current time, we are unable to deliver some products. If you are unsure as to whether a product can be delivered, please contact us. Unless we have made an error, it will be listed in red text on the individual product description if a product cannot be delivered.

Appassionato Interiors Limited will use its best endeavours to deliver products within the delivery timeframe specified – if there is going to be a delay in delivery, Appassionato Interiors Limited will advise the customer by email at the earliest opportunity.

The customer shall accept part delivery of product in the event that more than one item is ordered. Products forming part of an order may be delivered separately. Where the customer places an order for items labelled for Collection Only amongst other items which are deliverable, the entire order will remain to await collection by the customer.

Appassionato Interiors Limited does not accept any liability for delay, dispatch or delivery and cannot be held responsible for delivery at any set time on a particular day.

For the items which are available for delivery, our standard delivery option for homes within the United Kingdom is 3-5 working days. The cost of delivery will increase depending on the product type, please refer to the basket for an accurate estimate of delivery costs.

Appassionato Interiors Limited primarily only ships to addresses within mainland United Kingdom. Please contact us for enquiries to ship further afield.

Appassionato Interiors Limited arranges its delivery service through different means and service providers. The customer will be notified by email once the product is dispatched and will be advised of any tracking number if relevant.

All of our deliveries require a signature, it is the customer’s responsibility to facilitate this by providing the best possible address. Where possible, if specific instructions can be given to facilitate delivery, Appassionato Interiors Limited will use its best endeavours to facilitate delivery in the requested manner.

- Returns Policy – Online Orders
Appassionato Interiors hopes that you are 100% satisfied with your purchase. Customers may cancel any order, provided that these terms are complied with. Should you decide that your purchase is not right, you must contact us via email within seven calendar days to let us know you wish to cancel your order. You must return the product to us via post, within fourteen calendar days of purchase with your invoice or proof of purchase, in the original condition and with all original packaging, if applicable. We will process a refund within five working days of receiving your returned goods. All postage costs involved in returning the products are your responsibility.

All products are quality checked before posting. However, if your products appear to be faulty upon receipt, please inform us of the problem within 48 hours of receiving the items otherwise we cannot take responsibility for any damages that may have occurred during transit to the products.

If the customer wishes to exchange a product, the customer may be liable to pay a further amount depending on the reason for the exchange and if the new product is at a higher price. The customer will be advised of any change in the price or any further delivery costs at the time.

Appassionato Interiors Limited is not responsible for the safe return of any product and will not refund a product that does not reach the appropriate delivery address when being returned by a customer. Appassionato Interiors Limited suggests that customers return the product via recorded or special delivery or other secure method so that they can provide proof of delivery.

- Limitation of Liability
Whilst Appassionato Interiors Limited is confident that the content of the website is accurate and in the quality of the product and the satisfaction the customer will have, Appassionato Interiors Limited does not guarantee that any product is in stock or will be exactly what the customer believes it to be or fit for any particular purpose.

Images of products on the website are for illustrative purposes only. Products may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst products may be shown assembled they may require assembly by the customer.

Appassionato Interiors Limited has endeavoured to display as accurately as possible the colour of the products that appear on the website. However due to the limitations of the photographic process Appassionato Interiors Limited cannot guarantee that the customer’s monitor’s display of any colour will accurately reflect the actual colour of the product.

In particular, other than the return of product under the Returns Policy defined above, Appassionato Interiors Limited shall not be liable for any delays, damage during transit or any direct or indirect damages, loss, costs or any other expenses as a result of the customer making an order for product.

Appassionato Interiors Limited will not be responsible nor liable for the customer’s use of any other websites which the customer may access via links within this website. Appassionato Interiors Limited does not control these websites and is not liable for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Appassionato Interiors Limited.

- Customer Service
Any feedback, customer enquiries or potential complaints should, in the first instance be directed by email to info@appassionatointeriors.co.uk. We will endeavour to respond to your email within 2 working days.

- Privacy Policy
Your privacy is important to Appassionato Interiors Limited. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

- Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

- Cookies Policy
This website uses cookies which may collect information and statistics about all visitors to this website.

What are ‘Cookies’?

A cookie is a text file saved to your computer’s hard disk by a website so it can remember who you are. Cookies only record pages of a website that have been visited by your computer and the duration of the visit to those pages. These remain on your computer until you leave the website and allow you to carry information across pages of the website without having to re-enter information, for example when putting items into a shopping basket, or logging in to a site. Some cookies will stay on your computer after leaving the website. For a more detailed explanation, see the types of cookies below.

- Session Cookie
Also called a transient cookie, a cookie that is erased when you close the web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer. They typically will store information in the form of a session identification that does not personally identify the user.

- Persistent Cookie
Also called a permanent cookie, or a stored cookie, a cookie that is stored on your hard drive until it expires (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific website.

- What is the new directive?
Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

- What does it relate to?
This directive relates to website users’ consent of Cookies created by a website.
The Directive states that a website’s users must knowingly give consent to the use of Cookies on their computers.
For more detailed information about cookies, how they work on your computer and how to delete them or allow them to remain on your computer, please visit www.ico.gov.uk/cookiesadvice

What our customers say...

Service was first class, as was the product – it looks great!

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© Copyright Appassionato Interiors 2016

Independent online retailer of beautiful home furnishings, accessories and gifts. Based in Farnham, Surrey.